Resolved after 1 day 22 hours, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on March 31, 2020.
The issues we were seeing with our Twitter feed are now resolved. Details pages will be immediately showing the Twitter mentions which were recovered, whilst some of those mentions will take up to 12 hours to propagate to the Explorer.
Affected components
Update timeline
- investigating Mar 31, 2020, 11:14 AM UTC
We're currently experiencing issues with our Twitter feed, which means new twitter data is being delayed. We're working to get this resolved and restore all data as soon as possible.
- monitoring Apr 01, 2020, 09:05 AM UTC
We've resolved the issue with the Twitter feed and are now processing the newly received data.
- resolved Apr 02, 2020, 10:13 AM UTC
The issues we were seeing with our Twitter feed are now resolved. Details pages will be immediately showing the Twitter mentions which were recovered, whilst some of those mentions will take up to 12 hours to propagate to the Explorer.
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