Resolved after 3 hours 17 minutes, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on June 24, 2020.
Network conditions looks stable and all services have been restored to normal functioning.
Affected components
Update timeline
- investigating Jun 24, 2020, 07:17 PM UTC
We are currently investigating a network level incident affecting our core infrastructure. Currently there are on-going outages for the Explorer and Detail Pages as well as our main website, but API access should be unaffected.
- investigating Jun 24, 2020, 07:18 PM UTC
We are currently investigating.
- investigating Jun 24, 2020, 08:02 PM UTC
Our ISP has confirmed there is an ongoing network incident and engineers have been dispatched to diagnose and resolve the issue.
- monitoring Jun 24, 2020, 08:59 PM UTC
ISP network issues have now been resolved and Altmetric applications should once again be available. We are currently performing post-incident recovery and monitoring and will update when the network state is considered stable and the outage has been fully resolved.
- resolved Jun 24, 2020, 10:35 PM UTC
Network conditions looks stable and all services have been restored to normal functioning.
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