Resolved after 1 hour 37 minutes, affecting Altmetric Details Pages and Altmetric Details Pages API, on July 13, 2020.
All dataset reloads have completed succesfully and we have now verified that the API and dependent services are fully operational and in a stable state.
Affected components
Update timeline
- investigating Jul 13, 2020, 10:53 AM UTC
We are currently experiencing issues with the main Altmetric API (this includes basic, badges and Detail pages functionality) and are currently investigating the cause.
- identified Jul 13, 2020, 11:01 AM UTC
The issues have been traced back to a database primary instance restarting and causing a full re-sync and dataset reload across all secondary instances, thus blocking requests while the dataset is loaded into memory. We are currently working to resolve the situation and restore API service and will update shortly.
- monitoring Jul 13, 2020, 11:16 AM UTC
Dataset reload has been completed on 2/3 instances and we are currently monitoring the third for completion. API functionality is currently restored for all services but we will continue monitoring for the next hour to ensure service is fully stable.
- resolved Jul 13, 2020, 12:31 PM UTC
All dataset reloads have completed succesfully and we have now verified that the API and dependent services are fully operational and in a stable state.
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