Resolved after 41 minutes, affecting Altmetric Explorer and Altmetric Details Pages, on October 21, 2020.
A fix has been implemented and service functionality fully restored. We are now monitoring the situation for any further problems
Affected components
Update timeline
- investigating Oct 21, 2020, 03:57 PM UTC
We are currently investigating an infrastructure incident that is causing service interruption for several Altmetric services. We will update when we have identified the cause.
- identified Oct 21, 2020, 04:07 PM UTC
The core issue has been traced to newly introduced configuration and a fix is being implemented.
- monitoring Oct 21, 2020, 04:22 PM UTC
A fix has been implemented and service functionality fully restored. We are now monitoring the situation for any further problems
- resolved Oct 21, 2020, 04:38 PM UTC
This incident has been resolved.
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