Resolved after 3 hours 11 minutes, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on March 4, 2021.
After a period of monitoring, all systems appear to be stable. Thank you all for your patience.
Affected components
Update timeline
- investigating Mar 04, 2021, 12:56 PM UTC
We are currently investigating an outage in our core APIs.
- investigating Mar 04, 2021, 01:22 PM UTC
All services are currently expected to be working as normal. The root cause is still unidentified however, so we're staying on high alert until we have more information.
- identified Mar 04, 2021, 01:27 PM UTC
The cause of the issue has been found to be a misconfiguration of our service discovery software. This is being fixed now to avoid further issues.
- monitoring Mar 04, 2021, 01:42 PM UTC
After further investigation, we're more confident in the cause of the incident. It is not likely to happen again. We'll monitor for the next three hours.
- resolved Mar 04, 2021, 04:07 PM UTC
After a period of monitoring, all systems appear to be stable. Thank you all for your patience.
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