Resolved after 7 hours 52 minutes, affecting Altmetric Explorer, on April 24, 2021.
The Altmetric Explorer application was determined to be in a non-responsive deadlocked state and a general restart of all instances has been issued. This seems to have resolved the outage and the Altmetric Explorer is now accessible with initial tests showing normal functionality. We will be continuing to monitor the situation for any further issues and will perform a detailed investigation of the ultimate cause of the incident.
Affected components
Update timeline
- investigating Apr 24, 2021, 01:28 AM UTC
We have detected an on-going outage for the Altmetric Explorer and are currently investigating.
- monitoring Apr 24, 2021, 01:42 AM UTC
The Altmetric Explorer application was determined to be in a non-responsive deadlocked state and a general restart of all instances has been issued. This seems to have resolved the outage and the Altmetric Explorer is now accessible with initial tests showing normal functionality. We will be continuing to monitor the situation for any further issues and will perform a detailed investigation of the ultimate cause of the incident.
- resolved Apr 24, 2021, 09:21 AM UTC
All systems look stable and no further outages have been detected.
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