Resolved after 2 hours, affecting Altmetric Explorer, on June 18, 2021.
The Altmetric Explorer is stable with no further issues reported so we are closing this incident.
Affected components
Altmetric Explorer
Update timeline
- investigating Jun 18, 2021, 09:09 AM UTC
We are currently investigating reports of degraded performance and sporadic errors for the Altmetric Explorer.
- monitoring Jun 18, 2021, 09:19 AM UTC
The reported issues have been tracked down to a long-running database query that has now been addressed and we are currently seeing no further errors or performance issues with the Altmetric Explorer. We will continue to monitor the situation for the next hour.
- resolved Jun 18, 2021, 11:09 AM UTC
The Altmetric Explorer is stable with no further issues reported so we are closing this incident.
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