Resolved after 20 hours 35 minutes, affecting Altmetric Details Pages and Altmetric Details Pages API, on July 14, 2021.
The main fault has been corrected and full functionality has been restored to the Altmetric API and Detail Pages. We will be continuing to monitor the situation over the next hour and begin a full post-mortem inquiry into the root causes of the outage.
Affected components
Update timeline
- identified Jul 14, 2021, 08:04 PM UTC
We have currently identified a fault with one of the database systems backing the Altmetric API which is causing an outage for this application as well as for the Altmetric Detail Pages. We are currently working to remedy the fault and hope to have these systems operational shortly. Updates will be posted as the situation evolves.
- identified Jul 14, 2021, 08:19 PM UTC
The underlying issue has been addressed and all Altmetric services are back to normal.
- monitoring Jul 14, 2021, 08:19 PM UTC
The main fault has been corrected and full functionality has been restored to the Altmetric API and Detail Pages. We will be continuing to monitor the situation over the next hour and begin a full post-mortem inquiry into the root causes of the outage.
- resolved Jul 15, 2021, 04:39 PM UTC
This incident has been resolved.
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