Altmetric incident

Data Processing Delays - new mention processing

Resolved after 7 hours 39 minutes, affecting Data Processing, on July 20, 2021.

identified Jul 20, 2021, 08:21 AM UTC

Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.

Started
Jul 20, 2021, 08:21 AM UTC
Resolved
Jul 20, 2021, 04:01 PM UTC
Duration
7h 39m
Detected by Pingoru
Jul 20, 2021, 08:21 AM UTC

Affected components

Data Processing

Update timeline

  1. identified Jul 20, 2021, 08:21 AM UTC

    Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.

  2. resolved Jul 20, 2021, 04:01 PM UTC

    This incident has been resolved and mentions are processing as normal.

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