Resolved after 2 hours 34 minutes, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on October 13, 2021.
Our datacenter ISP has confirmed full resolution of the incident and we have verified that our services are now fully operational.
Affected components
Update timeline
- investigating Oct 13, 2021, 07:39 AM UTC
We are currently investigating a widespread outage affecting all of our services that seems to be due to a complete network outage of our main datacenter ISP.
- identified Oct 13, 2021, 08:11 AM UTC
The current network outage affecting our datacenter ISP seems to have occurred during routing network equipment maintenance and we are currently working with them to obtain a timeline for service restoration.
- monitoring Oct 13, 2021, 08:48 AM UTC
Our datacenter ISP has restored network connectivity and we are working to check status of services and data pipelines across our infrastructure. The Altmetric Explorer, Detail Pages and API are now operational. We will continue to monitor the situation as we wait for our ISP to confirm full resolution of issues.
- resolved Oct 13, 2021, 10:14 AM UTC
Our datacenter ISP has confirmed full resolution of the incident and we have verified that our services are now fully operational.
Your product runs on more than Altmetric
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services