Resolved after 3 hours 58 minutes, affecting Altmetric Explorer, on February 10, 2023.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Feb 10, 2023, 05:38 AM UTC
We are currently investigating this issue
- identified Feb 10, 2023, 06:02 AM UTC
Initial investigations have indicated a problem with the backing database for the Altmetric Explorer. Remediation work is currently under way to restore database functionality and subsequently access to the Altmetric Explorer.
- monitoring Feb 10, 2023, 06:22 AM UTC
The root cause for the incident has now been remediated and normal access to the Altmetric Explorer has been restored. We will continue to monitor the situation and perform post-mortem diagnostics for the next 3 hours. Final update will be posted once this has been completed.
- monitoring Feb 10, 2023, 06:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2023, 09:37 AM UTC
The incident is now fully resolved.
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