Resolved after 6 hours 6 minutes, affecting Altmetric Explorer, on May 18, 2023.
This incident has been resolved. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience and apologise for any disruption.
Affected components
Update timeline
- investigating May 18, 2023, 09:30 AM UTC
We are currently experiencing issues affecting search, registration and export functionality in the Altmetric Explorer. Our development team are currently investigating a root cause. Our next update will be before 1300 UTC on Thursday 18th May. Thank you for your patience and apologies for any disruption this incident causes.
- monitoring May 18, 2023, 10:08 AM UTC
A fix has been implemented and the issues reported resolved. We'll leave the incident open for a couple hours while we monitor to make sure there are no other issues.
- resolved May 18, 2023, 03:36 PM UTC
This incident has been resolved. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience and apologise for any disruption.
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