Resolved after 4 hours 21 minutes, affecting Altmetric Explorer and Data Processing, on February 25, 2024.
Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.
Affected components
Update timeline
- investigating Feb 25, 2024, 09:44 AM UTC
We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.
- identified Feb 25, 2024, 10:17 AM UTC
The cause of the data delays has been identified and the team is now working on a solution
- monitoring Feb 25, 2024, 11:09 AM UTC
Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete
- resolved Feb 25, 2024, 02:06 PM UTC
Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.
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