Resolved after 4 days 17 hours, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on September 24, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 24, 2024, 04:27 PM UTC
We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.
- investigating Sep 24, 2024, 04:31 PM UTC
We are continuing to investigate this issue.
- identified Sep 25, 2024, 08:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 26, 2024, 09:22 AM UTC
A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.
- monitoring Sep 29, 2024, 09:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2024, 09:52 AM UTC
This incident has been resolved.
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