Altmetric Outage History

Altmetric is up right now

Altmetric had 11 outages in the last 2 years totaling 377h 7m of downtime — averaging 0.5 incidents per month.

There were 11 Altmetric outages since October 21, 2025 totaling 377h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.altmetric.com

Major September 18, 2026

Altmetric Details API functionality degradation

Detected by Pingoru
Sep 18, 2026, 07:12 PM UTC
Resolved
Sep 19, 2026, 09:17 AM UTC
Duration
14h 5m
Affected: Altmetric Details Pages API
Timeline · 4 updates
  1. investigating Sep 18, 2026, 07:12 PM UTC

    We are currently investigating an intermittent outage affecting the Altmetric Details API which is leading to periodic intervals of errors being return by the API.

  2. investigating Sep 18, 2026, 07:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2026, 10:10 PM UTC

    A fix has been implemented which we are confident has resolved the intermittent Details API outages and we are now continuing to monitor the situation.

  4. resolved Sep 19, 2026, 09:17 AM UTC

    No further outages have been detected so the incident is now considered resolved.

Read the full incident report →

Minor August 11, 2026

Delay across all attention sources

Detected by Pingoru
Aug 11, 2026, 09:03 AM UTC
Resolved
Aug 11, 2026, 10:14 PM UTC
Duration
13h 11m
Affected: Data Processing
Timeline · 2 updates
  1. identified Aug 11, 2026, 09:03 AM UTC

    We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

  2. resolved Aug 11, 2026, 10:14 PM UTC

    The processing backlog has cleared and attention sources are updating normally again.

Read the full incident report →

Minor August 7, 2026

Delay in news mention collection

Detected by Pingoru
Aug 07, 2026, 11:10 AM UTC
Resolved
Aug 13, 2026, 01:19 PM UTC
Duration
6d 2h
Affected: Altmetric ExplorerAltmetric Details PagesAltmetric Details Pages APIAltmetric BadgesData Processing
Timeline · 7 updates
  1. identified Aug 06, 2026, 06:51 PM UTC

    We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.

  2. identified Aug 07, 2026, 11:10 AM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.

  3. identified Aug 09, 2026, 09:44 PM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.

  4. identified Aug 10, 2026, 10:44 PM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes.

  5. monitoring Aug 11, 2026, 09:00 AM UTC

    Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.

  6. monitoring Aug 11, 2026, 10:16 PM UTC

    Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.

  7. resolved Aug 13, 2026, 01:19 PM UTC

    News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.

Read the full incident report →

Minor July 29, 2026

Data processing delay

Detected by Pingoru
Jul 29, 2026, 08:38 PM UTC
Resolved
Jul 30, 2026, 03:16 PM UTC
Duration
18h 37m
Affected: Altmetric Explorer
Timeline · 2 updates
  1. identified Jul 29, 2026, 08:38 PM UTC

    A data processing delay issue has been identified for the Altmetric Explorer. The root cause has been remediated and data processing is now catching up. We expect some data discrepancies in the Altmetric Explorer until the data stream has fully recovered. We will update once this is complete.

  2. resolved Jul 30, 2026, 03:16 PM UTC

    Issues have been resolved and data stream is now fully caught up.

Read the full incident report →

Critical May 26, 2026

Data processing delays

Detected by Pingoru
May 26, 2026, 09:35 PM UTC
Resolved
Jun 01, 2026, 10:47 AM UTC
Duration
5d 13h
Affected: Data Processing
Timeline · 3 updates
  1. investigating May 26, 2026, 09:35 PM UTC

    We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

  2. monitoring May 27, 2026, 10:53 PM UTC

    Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

  3. resolved Jun 01, 2026, 10:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

Periodic maintenance

Detected by Pingoru
Apr 20, 2026, 12:40 AM UTC
Resolved
Apr 22, 2026, 04:33 AM UTC
Duration
2d 3h
Timeline · 1 update
  1. monitoring Apr 28, 2026, 09:30 AM UTC

    THIS IS A SCHEDULED EVENT Apr 28, 09:30 - 17:30 UTC Mar 17, 17:25 UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.

Read the full incident report →

Minor February 1, 2026

Altmetric Explorer & Altmetric Details Pages unavailable

Detected by Pingoru
Feb 01, 2026, 03:47 PM UTC
Resolved
Feb 01, 2026, 03:47 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 01, 2026, 03:47 PM UTC

    Feb 1, 15:47 UTC Resolved - This incident has been resolved. Feb 1, 11:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 1, 11:31 UTC Identified - The issue has been identified and a fix is being implemented. Feb 1, 11:24 UTC Investigating - Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

Read the full incident report →

Minor November 4, 2025

Infrastructure essential upgrades

Detected by Pingoru
Nov 04, 2025, 06:30 PM UTC
Resolved
Nov 04, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 04, 2025, 06:30 PM UTC

    Nov 4, 18:30 UTC Completed - The scheduled maintenance has been completed. Nov 4, 17:14 UTC Update - This maintenance window has been extended by 1 hour in order to complete all work in progress. Nov 4, 09:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 11:41 UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.

Read the full incident report →

Major November 3, 2025

Altmetric Explorer outage

Detected by Pingoru
Nov 03, 2025, 01:34 PM UTC
Resolved
Nov 03, 2025, 01:34 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 03, 2025, 01:34 PM UTC

    Nov 3, 13:34 UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved. Nov 3, 11:30 UTC Monitoring - A fix has been implemented and we are monitoring the results Nov 3, 09:45 UTC Update - We are continuing to investigate this issue. Nov 3, 09:45 UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

Read the full incident report →

Major October 21, 2025

API and Detail Pages service outage

Detected by Pingoru
Oct 21, 2025, 07:16 PM UTC
Resolved
Oct 21, 2025, 07:16 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 21, 2025, 07:16 PM UTC

    Oct 21, 19:16 UTC Resolved - This incident has been resolved. Oct 21, 18:49 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 21, 18:48 UTC Identified - The issue has been identified and a fix is being implemented. Oct 21, 16:50 UTC Investigating - We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

Read the full incident report →