AlsoEnergy incident

Delays in processing certain sites

Resolved after 3 days 16 hours, affecting DECK SMA and PVGuard to Powertrack Data Pipeline and 1 more, on March 11, 2025.

monitoring Mar 11, 2025, 11:28 PM UTC

The issue was identified and a fix has been rolled out and put in place. Backfill operations will be a part of the next steps.

Started
Mar 11, 2025, 09:20 PM UTC
Resolved
Mar 15, 2025, 01:32 PM UTC
Duration
3d 16h
Detected by Pingoru
Mar 11, 2025, 09:20 PM UTC

Affected components

DECK SMAPVGuard to Powertrack Data PipelineDeck to PowerTrack Data Pipeline

Update timeline

  1. investigating Mar 11, 2025, 09:20 PM UTC

    We are currently investigating an issue were certain devices are showing behind in reporting

  2. monitoring Mar 11, 2025, 11:28 PM UTC

    The issue was identified and a fix has been rolled out and put in place. Backfill operations will be a part of the next steps.

  3. resolved Mar 15, 2025, 01:32 PM UTC

    This incident has been resolved.

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