AlsoEnergy incident
A small number of residential devices not communicating
Resolved after 93 days 21 hours, affecting CatM Meter, on December 17, 2024.
All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.
Affected components
Update timeline
- identified Dec 17, 2024, 07:28 PM UTC
Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.
- resolved Mar 21, 2025, 04:29 PM UTC
All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.
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