AlertMedia incident

Delays in updating group data

Resolved after 3 hours 5 minutes, affecting Web Dashboard & Mobile App, on January 6, 2023.

monitoring Jan 06, 2023, 11:06 PM UTC

We have implemented a fix and are monitoring systems as performance improves.

Started
Jan 06, 2023, 09:44 PM UTC
Resolved
Jan 07, 2023, 12:49 AM UTC
Duration
3h 5m
Detected by Pingoru
Jan 06, 2023, 09:44 PM UTC

Affected components

Web Dashboard & Mobile App

Update timeline

  1. investigating Jan 06, 2023, 09:44 PM UTC

    We are currently investigating an issue that is causing group updates to take longer than expected.

  2. identified Jan 06, 2023, 09:58 PM UTC

    We have identified an issue causing groups to update more slowly than expected and are currently working to improve performance.

  3. monitoring Jan 06, 2023, 11:06 PM UTC

    We have implemented a fix and are monitoring systems as performance improves.

  4. resolved Jan 07, 2023, 12:49 AM UTC

    This incident has been resolved.

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