Akua had 16 outages in the last 2 years totaling 9h 26m of downtime — averaging 0.7 incidents per month.
There were 16 Akua outages since October 20, 2025 totaling 9h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified Our team has identified an issue that caused some payments to fail. Affected components Authorizations (Partial outage)
Status: Resolved Incident is resolved Affected components Authorizations (Operational)
Status: Identified We are currently experiencing an issue with an external provider that is affecting the processing of Visa transactions for settlement. Card authorizations are working normally, and payments continue to be accepted. Some settlements may be delayed until the issue is resolved. Our team is working with the provider to restore normal processing and will post updates here. Affected components VISA (Degraded performance)
Status: Identified Incident is resolved Affected components VISA (Operational)
Status: Resolved el equipo clearing confirmo que de se recibieron los archivo Affected components VISA (Operational)
Status: Investigating The team is working with Mastercard on call team to recover from the issue as fast as possible. Affected components Authorizations (Partial outage) Mastercard (Full outage)
Status: Monitoring The 3rd party provider could restablish its service and is now working as expected, team is actively monitoring. Affected components Authorizations (Operational) Mastercard (Operational)
Status: Resolved Issue with the provider is fully resolved Affected components Authorizations (Operational) Mastercard (Operational)
Status: Identified Mastercard has an outgage Affected components Mastercard (Full outage) Authorizations (Degraded performance)
Status: Identified Mastercard team acknowledged that it currently exists an incident in Mastercard Infrastructure. Affected components Mastercard (Full outage) Authorizations (Partial outage)
Status: Monitoring Issue is apparently fixed, we have regained connectivity against Mastercard. Our technical team is actively monitoring the recovery. Affected components Authorizations (Operational) Mastercard (Operational)
Status: Resolved We have monitored and Mastercard connectivity is now fully operational Affected components Authorizations (Operational) Mastercard (Operational)
Status: Identified We're experiencing an issue loading the Payments page. Our team is currently working on the fix. Affected components Dashboard (Partial outage)
Status: Resolved The issue was resolved and in the next few minutes the page will be working normally for all clients. Affected components Dashboard (Operational)
Status: Monitoring Banco de la Republica reported an outgage. Rail is temporally disabled. Affected components Bre-B (Colombia) (Partial outage)
Status: Resolved Banco de la Republica has reported that the issue is fixed now. Affected components Bre-B (Colombia) (Operational)
Status: Identified We have detected an issue in the authorizations processing Affected components Authorizations (Full outage)
Status: Resolved We've resolved the issue and we are actively monitoring Affected components Authorizations (Operational)
Status: Identified We've identified desynchronization between the dashboard payment's statuses and real payment status. Team is currently working in the fix Affected components Dashboard (Degraded performance)
Status: Resolved Issue was resolved and all the payments were resynced. Affected components Dashboard (Operational)
Status: Investigating Payment Processing Issues We are currently experiencing failures in payment processing. Our team is actively investigating the issue and working on a resolution. We will provide an update as soon as more information is available. We apologize for any inconvenience this may cause. Affected components Authorizations (Degraded performance)
Status: Resolved Problem has been resolved and service is fully operational. Affected components Authorizations (Operational)
Status: Identified 404 Error detected in some authorizations. Specifically the /api/v1/transactions/authorizations endpoint Affected components Authorizations (Partial outage) Merchant Onboarding (Operational) 3DS Server (Operational) Payment Link and Checkout (Operational) Website (Operational) Dashboard (Operational) Cancelations, Refunds, Adjusts and Captures (Partial outage)
Status: Resolved Incident resolved. Endpoint working as expected Affected components Merchant Onboarding (Operational) 3DS Server (Operational) Payment Link and Checkout (Operational) Website (Operational) Dashboard (Operational) Cancelations, Refunds, Adjusts and Captures (Operational) Authorizations (Operational)
Status: Identified We have detected downtime in the dashboard login. Issue has been identified and is being patched. Affected components Dashboard (Full outage)
Status: Monitoring We've implemented a fix for this. Now our team is actively monitoring the solution Affected components Dashboard (Partial outage)
Status: Resolved All login issues have been resolved Affected components Dashboard (Operational)
Status: Investigating We're experiencing an issue with the Login process Affected components Merchant Onboarding (Full outage) Dashboard (Full outage)
Status: Resolved Problem resolved Affected components Dashboard (Operational) Merchant Onboarding (Operational)
Status: Identified A search provider that Akua uses is suffering a major outgage. This could affect you dashboard experience. Does not affect any API or criticial flow paths. Affected components Dashboard (Degraded performance)
Status: Resolved Our provider confirmed that the issue is now fixed Affected components Dashboard (Operational)
Status: Identified We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible
Status: Monitoring We've fixed the issue and we are currently monitoring the solution
Status: Resolved Incident resolved
Status: Resolved Fully Resolved