Akamai incident

Reporting Issues affecting URL Traffic and URL Responses reports

Minor Resolved View vendor source →

Akamai experienced a minor incident on April 29, 2026 affecting Reporting, lasting 5d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 05:19 AM UTC
Resolved
May 04, 2026, 12:24 PM UTC
Duration
5d 7h
Detected by Pingoru
Apr 29, 2026, 05:19 AM UTC

Affected components

Reporting

Update timeline

  1. investigating Apr 29, 2026, 05:19 AM UTC

    We are investigating an issue with the 'URL Traffic' report related to reporting data unavailability. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or the Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

  2. investigating Apr 29, 2026, 05:56 AM UTC

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.

  3. investigating Apr 29, 2026, 02:31 PM UTC

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.

  4. investigating Apr 30, 2026, 05:31 AM UTC

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.

  5. investigating May 01, 2026, 08:14 AM UTC

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.

  6. resolved May 04, 2026, 12:24 PM UTC

    We can confirm that the issue was mitigated at 06:50 UTC on May 4, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.