Resolved after 1 day 7 hours, affecting Edge Delivery, on July 19, 2026.
We can confirm that the issue was mitigated at 04:10 UTC on July 19, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001JVmHpCAL or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Affected components
Update timeline
- investigating Jul 19, 2026, 07:40 AM UTC
We are investigating an issue with Edge Delivery where users may have experienced delivery errors and connection time outs. The issue is not occurring at this time. We are actively investigating the cause and will provide the details of the investigation as we make progress. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- investigating Jul 19, 2026, 11:06 AM UTC
We are continuing to investigate the cause. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001JVmHpCAL We will provide an update as we make progress.
- monitoring Jul 19, 2026, 01:58 PM UTC
The third-party service provider has identified the cause of the issue and implemented a fix as of 04:10 UTC on July 19, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001JVmHpCAL. We will continue to monitor to ensure that the impact has been fully mitigated.
- resolved Jul 20, 2026, 02:46 PM UTC
We can confirm that the issue was mitigated at 04:10 UTC on July 19, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001JVmHpCAL or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
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