Application Load Balancer reporting availability issues

Update timeline

1. investigating Jul 16, 2026, 04:21 AM UTC

   We are investigating an issue with Application Load Balancer (ALB) reporting related to availability with errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001J1h4UCAR. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Jul 16, 2026, 05:01 AM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001J1h4UCAR. We will provide the next update as we make progress.

3. monitoring Jul 16, 2026, 07:27 AM UTC

   We have implemented a fix for this issue as of 04:36 UTC on 16 July 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001J1h4UCAR. We will continue to monitor to ensure that the impact has been fully mitigated.

4. monitoring Jul 17, 2026, 04:45 AM UTC

   We did not observe a recurrence, and the system looks stable. We continue to monitor to ensure that the impact has been fully mitigated. We will provide the next update as we make progress.

5. resolved Jul 23, 2026, 02:06 AM UTC

   We can confirm that the issue was mitigated at 04:36 UTC on 16 July 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001J1h4UCAR or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.