Resolved after 9 hours 27 minutes, affecting Akamai MFA and Enterprise Application Access, on October 20, 2025.
Our MFA's SMS message delivery service provider has marked this incident as resolved at 23:08 UTC on October 20, 2025; based on current observations, the service has resumed normal operations.
Affected components
Update timeline
- monitoring Oct 20, 2025, 03:33 PM UTC
Between 07:30 UTC and 12:15 UTC, our MFA product experienced service disruption due to an outage experienced by a 3rd party service provider. Our services have largely recovered and are operational, but some users may continue to experience intermittent delays in SMS delivery. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000eZfJOCA0?language=en_US
- resolved Oct 21, 2025, 01:00 AM UTC
Our MFA's SMS message delivery service provider has marked this incident as resolved at 23:08 UTC on October 20, 2025; based on current observations, the service has resumed normal operations.
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