Akamai incident
Issue with WSA, Content Protector and Firewall for AI Dashboards
Akamai experienced a major incident on November 4, 2025 affecting Web Security Analytics, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 01:08 PM UTC
We are investigating an emerging issue with the dashboards for Content Protector, WSA and Firewall for AI. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- resolved Nov 04, 2025, 02:38 PM UTC
We can confirm that the issue was mitigated at 13:18 on 04 November 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000gqFY2CAM or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.