Akamai experienced a minor incident on November 18, 2025 affecting Akamai Control Center and Configuration Deployment and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 04:09 PM UTC
We are investigating an emerging issue with Akamai Control Center: customers are unable to access the portal and are receiving 502 errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- identified Nov 18, 2025, 04:35 PM UTC
We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2. We will provide an update within the next 60 minutes.
- identified Nov 18, 2025, 04:55 PM UTC
We have restored the login page for Akamai Control Center. Some services remain impacted, and we continue working to implement fixes for them. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2. Please note that you may experience intermittent issues accessing the Community.
- identified Nov 18, 2025, 05:13 PM UTC
We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2. Please note that you may experience intermittent issues accessing Akamai Community.
- monitoring Nov 18, 2025, 05:25 PM UTC
We have implemented a fix for what we believe may have caused this issue as of 17:19 UTC on November 18, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2. We will continue to monitor to ensure that the impact has been fully mitigated.
- resolved Nov 18, 2025, 07:17 PM UTC
We can confirm that the issue was mitigated at 17:19 UTC on November 18, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
- postmortem Nov 19, 2025, 02:36 PM UTC
Customers and partners can find an incident summary report here: [https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2](https://community.akamai.com/customers/s/feed/0D5a700000ihUWKCA2)