Akamai Control Center Issues

Update timeline

1. investigating Nov 25, 2025, 07:11 AM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.

2. investigating Nov 25, 2025, 08:19 AM UTC

   We are continuing to investigate this issue. We are aware of configuration activations failing and the right SMEs are involved and we will provide another update as we make progress. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.

3. investigating Nov 25, 2025, 09:36 AM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK. We will provide an update as we make progress.

4. resolved Nov 25, 2025, 10:31 AM UTC

   We can confirm that the issue was mitigated at approximately 10:05 UTC on November 25, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

5. postmortem Nov 25, 2025, 03:04 PM UTC

   Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700000jY2LgCAK.