Edge Delivery Issues in Singapore and Chennai

Update timeline

1. monitoring Dec 15, 2025, 07:14 PM UTC

   We became aware of an issue with Edge Delivery related to potential latency and timeouts in traffic sent between Singapore and Chennai. The issue lasted between 16:20 UTC and 18:41 UTC on December 15, 2025. We have implemented a fix while we continue working with our third-party service provider; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000lx29lCAA. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

2. resolved Dec 19, 2025, 02:28 PM UTC

   We can confirm that the issue was mitigated at 18:00 UTC on December 15, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000lx29lCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.18:00