Akamai experienced a minor incident on January 8, 2026 affecting ETP/SIA: Client and ETP/SIA: Configuration and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 12:54 PM UTC
We are investigating an emerging issue with a third-party service provider causing failure with Domain Name Service (DNS) configured with Secure Internet Access (SIA) in India region. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- investigating Jan 08, 2026, 01:38 PM UTC
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000oZGLXCA4We will provide an update within the next 90 minutes.
- investigating Jan 08, 2026, 03:01 PM UTC
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000oZGLXCA4 We will provide an update as we progress.
- investigating Jan 08, 2026, 04:01 PM UTC
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000oZGLXCA4 We will provide an update as we progress.
- monitoring Jan 08, 2026, 11:09 PM UTC
We have implemented a fix to mitigate this issue as of ~16:45 UTC on January 8, 2026; based on current observations, the service is resuming normal operations. We continue to work with our third-party service provider to fully resolve the issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000oZGLXCA4. We will continue to monitor to ensure that the impact has been fully mitigated.
- resolved Jan 09, 2026, 07:05 PM UTC
We can confirm that the issue was mitigated at 11:47 UTC on January 9, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000oZGLXCA4 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.