Akamai incident

Certificate Provisioning System (CPS) Errors in Akamai Control Center (ACC)

Resolved on January 26, 2026.

resolved Jan 26, 2026, 06:07 PM UTC

We recently became aware of an issue with the Certificate Provisioning System (CPS) user interface in Akamai Control Center (ACC) where users experienced "Akamai Control Center has experienced an error, please try again. If the problem persists, contact Akamai Technical Support." errors. The issue also affected the Certificate Provisioning System (CPS) API requests. The impact occurred between approximately 13:00 and 15:30 UTC on 26 January 2026. We can confirm that the issue is resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000qx5z6CAA, or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Started: Jan 26, 2026, 01:00 PM UTC
Resolved: Jan 26, 2026, 01:00 PM UTC
Duration: –
Detected by Pingoru: Jan 26, 2026, 01:00 PM UTC

Update timeline

resolved Jan 26, 2026, 06:07 PM UTC

We recently became aware of an issue with the Certificate Provisioning System (CPS) user interface in Akamai Control Center (ACC) where users experienced "Akamai Control Center has experienced an error, please try again. If the problem persists, contact Akamai Technical Support." errors. The issue also affected the Certificate Provisioning System (CPS) API requests. The impact occurred between approximately 13:00 and 15:30 UTC on 26 January 2026. We can confirm that the issue is resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000qx5z6CAA, or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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