Multiple Compute and Edge Delivery Services Experiencing Packet Loss in India Region

Update timeline

1. investigating Feb 27, 2026, 01:28 PM UTC

   We are investigating an emerging issue with a third-party service provider causing degraded networking performance and packet loss with multiple Akamai services. Note, this impacts both delivery and compute services. We are working with the service provider and actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Feb 27, 2026, 02:17 PM UTC

   We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000wQl7YCAS. We will provide an update within the next 60 minutes.

3. monitoring Feb 27, 2026, 02:51 PM UTC

   We have implemented a temporary fix for this issue as of approximately 13:10 UTC on February 27, 2026; based on current observations, the service has resumed normal operations. We will revert the temporary fix once the third party responsible for the disruption has confirmed service is fully restored on their end. In the meantime, we will continue to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000wQl7YCAS.

4. monitoring Feb 27, 2026, 03:52 PM UTC

   We are continuing to monitor for any further issues following the implementation of the temporary fix. Our teams remain in contact with the third-party service provider as they work toward a full resolution. We will provide further updates as new information becomes available.

5. resolved Feb 27, 2026, 07:48 PM UTC

   We can confirm that the issue was mitigated at 13:10 UTC on February 27, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000wQI7YCAS or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.