Connectivity Issues Impacting EAA, BMP, APR, and ETP/SIA

Update timeline

1. investigating Mar 13, 2026, 06:39 PM UTC

   We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA (Secure Internet Access) related to connectivity issues at the Compute Washington Data Center beginning at approximately 18:00 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. identified Mar 13, 2026, 07:01 PM UTC

   We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA. We will provide an update within the next 60 minutes.

3. resolved Mar 13, 2026, 07:57 PM UTC

   We can confirm that the issue was mitigated at 18:50 UTC on March 13, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

4. postmortem Mar 17, 2026, 08:47 PM UTC

   Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000yhjlyCAA