Enterprise Application Access (EAA) Issues

Update timeline

1. investigating Mar 17, 2026, 09:57 AM UTC

   We are investigating an emerging issue with Enterprise Application Access (EAA) related to device postures. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Mar 17, 2026, 11:39 AM UTC

   We've engaged the necessary subject matter experts and are continuing to investigate this issue. We will continue to post updates as more information is available.

3. resolved Mar 17, 2026, 12:19 PM UTC

   We can confirm that the issue was mitigated at 12:00 UTC on March 17, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000z74q9CAA or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.