Certificate Provisioning System (CPS) recurrence of issues in Akamai Control Center Portal

Update timeline

1. identified Feb 11, 2026, 09:09 PM UTC

   We are investigating an emerging issue with Certificate Provisioning System (CPS) where users may have issue accessing via Akamai control center. The issue is identified and we are actively working the mitigation plan and will provide another update as progress is made.

2. monitoring Feb 11, 2026, 11:05 PM UTC

   We have implemented a fix for this issue as of 22:10 UTC on 11 February 2026; based on current observations, the service is resuming normal operations. We will continue to monitor until tomorrow US afternoon hours to ensure that the impact has been fully mitigated.

3. monitoring Feb 12, 2026, 08:04 PM UTC

   We have implemented a fix for this issue as of 22:10 UTC on 11 February 2026; based on current observations, the service is resuming normal operations. We will continue to monitor for one additional day until tomorrow US afternoon hours to ensure that the impact has been fully mitigated.

4. monitoring Feb 13, 2026, 09:19 PM UTC

   After implementing the fix and based on current observations, the service continues to operate within normal parameters. We will continue monitoring throughout the weekend to ensure the issue has been fully mitigated. The next update will be provided on Monday, February 16, 2026, during U.S. afternoon hours. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000tGYakCAG.

5. monitoring Feb 17, 2026, 12:32 AM UTC

   We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until tomorrow Tuesday February 17th to ensure the issue has been fully mitigated. The next update will be provided during U.S. afternoon hours.

6. monitoring Feb 18, 2026, 12:27 AM UTC

   We are investigating a recurrence of this issue with Certificate Provisioning System (CPS) where users may have issues accessing via Akamai control center. The recurrence started at approximately 23:20 UTC on February 17th, 2026. The issue is confirmed to be no longer causing impact as of 23:45 UTC on February 17th, 2026. We have decided to continue our monitoring overnight and will provide another update as progress is made.

7. monitoring Feb 19, 2026, 12:24 AM UTC

   We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until mid next week to ensure the issue has been fully mitigated. The next update will be provided next week during U.S. afternoon hours.

8. monitoring Feb 27, 2026, 12:36 AM UTC

   We continue our monitoring and the service continues to operate within normal parameters. We will continue monitoring until mid next week to ensure the issue has been fully mitigated. The next update will be provided next week on Wednesday March 4th during U.S. afternoon hours at the latest.

9. monitoring Mar 04, 2026, 09:22 PM UTC

   We identified that this issue was caused by a software defect that impacted our automated database maintenance procedures. As an immediate mitigation, our team performed manual database maintenance to stabilize the system and restore normal operations, we can confirm the service continues to operate within normal parameters. Also as a long term mitigation, we are also releasing additional software changes to correct the underlying issue and prevent this condition from recurring. We will continue monitoring closely as the updates roll out and will provide further updates as appropriate. Next scheduled update should arrive after March 18th.

10. monitoring Mar 19, 2026, 10:38 PM UTC

    As of 17:00 UTC on March 19th, 2026; we have completed the software change to correct and prevent the condition that caused this issue from recurring. In abundance of caution, we will monitor closely until tomorrow March 20th, 2026 at 18:00 UTC. Next scheduled update should arrive March 20th, 2026 after 18:00 UTC.

11. resolved Mar 20, 2026, 07:17 PM UTC

    We can confirm that the issue was mitigated at 17:00 UTC on March 19th, 2026; and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000tGYakCAG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.