Akamai experienced a minor incident on May 21, 2026 affecting Telephony, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 01:58 PM UTC
We are investigating an emerging issue with Email Exchange server related to delay with the emails. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
- identified May 21, 2026, 02:00 PM UTC
We have identified the cause of the issue, and a fix is being implemented.Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000019St8yCAC .We will provide an update within the next 60 minutes.
- monitoring May 21, 2026, 02:04 PM UTC
We have implemented a fix for this issue as of 13:00 UTC on May 21, 2026, based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000019St8yCACWe will continue to monitor to ensure that the impact has been fully mitigated.
- resolved May 21, 2026, 04:52 PM UTC
We can confirm that the issue was mitigated at 14:50 UTC on May 21, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000019St8yCAC or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.