Subset of Invoices Not Going Back Out to Clients

Update timeline

1. identified Apr 19, 2024, 03:34 PM UTC

   Hello, Aiwyn has identified an issue causing a subset of invoices that are being sent through the Aiwyn email wrapper to not go back out to the client as of yesterday evening. This is not affecting all firms and this is not affecting all invoices of affected firms. Our engineering team is working diligently to locate the causation of this and to resolve the problem immediately. As soon as we have an update on the causation and/or the resolution, we will update this page. If you have any questions or concerns in the interim, please reach out to [email protected]. Our team is happy to help! Thank you so much for your partnership.

2. monitoring Apr 19, 2024, 04:31 PM UTC

   Thank you all so much for your patience. This issue has been identified and resolved. Invoices that were affected will not need to be resent and are actively being sent out now. While the system catches up on sending these invoices out, you may see a slight delay in the time it takes to send an email and for it to be received by the client. Once all invoices are sent back out, we will update the status here so you can be sure that delayed times are resolved as well. If you have any questions at all, please reach out to [email protected]. We are happy to help!

3. resolved Apr 19, 2024, 07:07 PM UTC

   Hello, Thank you so much for your patience as these invoices were sent out. There are no further issues or delays occurring with client emails. If you have any questions at all, please reach out to [email protected]. Have an amazing rest of your day!