Aiwyn incident
State Field for Guest Payments Not Populating (Credit and Debit Card Only)
Resolved after 2 hours 13 minutes, affecting Aiwyn Client Payment Portal, on May 3, 2024.
Hello, This issue has been resolved. Thank you so much for your time and patience. If you have any questions at all, please reach out to [email protected]. We are so sorry for any inconvenience this may have caused and are appreciative of you and your team. Thank you.
Affected components
Update timeline
- identified May 03, 2024, 02:45 PM UTC
Hello, Aiwyn has identified an issue where guests in the client portal are unable to successfully make a payment using their debit or credit card due to the state field not populating as expected. Our team is resolving this immediately and we will update you as soon as we have more information. In the meantime, clients can make payments by creating a payment portal user account and firm users can still make payments by navigating to the client portal through the client portal view in the firm portal. If you have any questions at all on either of these processes, please reach out to [email protected]. We look forward to having this fixed ASAP. Thank you so much!
- resolved May 03, 2024, 04:59 PM UTC
Hello, This issue has been resolved. Thank you so much for your time and patience. If you have any questions at all, please reach out to [email protected]. We are so sorry for any inconvenience this may have caused and are appreciative of you and your team. Thank you.
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