Aiwyn incident
CCH Axcess Customers: Data Axcess Utility Currently Experiencing Issues
Resolved after 2 days 21 hours, affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, on June 14, 2024.
Good morning, Aiwyn has been made aware that the service to the Data Axcess Utility has been restored as of Saturday, June 15 at 12:00 PM (Central). A few notes from CCH to be aware of: - A full refresh is not required, unless your firm had already been planned one. Any changes since your last successful DAU request will be processed with your next automatic or manual incremental update request. This may have already occurred, based on your schedule. - An Axcess-wide maintenance window was scheduled from Saturday, June 15 at 10:00 PM (Central) until Sunday, June 16 at 12:00 AM (Central). Requests scheduled during this time may not have processed due to this maintenance window. We are receiving the data accordingly on our side as well as of early this morning. If you have any questions or concerns, please reach out to [email protected], we are happy to help. Best,
Affected components
Update timeline
- identified Jun 14, 2024, 04:26 PM UTC
Hello, Aiwyn has been made aware of an issue occurring with the scheduled runs that feed data to the Data Axcess Utility. If your firm does not utilize this CCH Software tool, please disregard this communication. For our customers using the DAU, CCH is currently working on resolving the problem that their system is incurring so that DAU requests can complete without errors. Once resolved, the DAU will be able to relay new information into Aiwyn as intended. If you have not been contacted by CCH yet, we encourage you to open a ticket with their team for updates on the issue. We hope you have a great day and if we are able to assist with any questions in the interim of this resolution, please let us know. Thank you!
- monitoring Jun 14, 2024, 09:15 PM UTC
Hello, An official update has not been released from the CCH team on the resolution of this issue, but we are seeing success from some firms running a manual refresh on the DAU to send information to Aiwyn at this point. We encourage you and your team to try this while we wait for further information from CCH. Thank you,
- resolved Jun 17, 2024, 01:32 PM UTC
Good morning, Aiwyn has been made aware that the service to the Data Axcess Utility has been restored as of Saturday, June 15 at 12:00 PM (Central). A few notes from CCH to be aware of: - A full refresh is not required, unless your firm had already been planned one. Any changes since your last successful DAU request will be processed with your next automatic or manual incremental update request. This may have already occurred, based on your schedule. - An Axcess-wide maintenance window was scheduled from Saturday, June 15 at 10:00 PM (Central) until Sunday, June 16 at 12:00 AM (Central). Requests scheduled during this time may not have processed due to this maintenance window. We are receiving the data accordingly on our side as well as of early this morning. If you have any questions or concerns, please reach out to [email protected], we are happy to help. Best,
Your product runs on more than Aiwyn
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services