Aiwyn incident

Aiwyn Firm & Client Portal Outage

Resolved after 3 hours 26 minutes, affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, on September 10, 2024.

resolved Sep 10, 2024, 03:41 PM UTC

Our team has been monitoring the performance of our firm and client portals throughout the morning. Functionality has been fully restored at this time.

Started
Sep 10, 2024, 12:15 PM UTC
Resolved
Sep 10, 2024, 03:41 PM UTC
Duration
3h 26m
Detected by Pingoru
Sep 10, 2024, 12:15 PM UTC

Affected components

Aiwyn Client Payment PortalAiwyn Firm Portal

Update timeline

  1. investigating Sep 10, 2024, 12:15 PM UTC

    Aiwyn's technical teams are currently investigating an issue that is preventing firm and client portal users from accessing the portal. We are working diligently to restore functionality and will provide an update within the next hour.

  2. monitoring Sep 10, 2024, 01:39 PM UTC

    Aiwyn's technical teams have implemented a fix and are closely monitoring the performance all portals. If you or your team continue to experience any issues logging in or accessing Aiwyn please contact our team at [email protected].

  3. resolved Sep 10, 2024, 03:41 PM UTC

    Our team has been monitoring the performance of our firm and client portals throughout the morning. Functionality has been fully restored at this time.

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