Resolved after 10 minutes, affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, on January 17, 2025.
This incident has been resolved and our team has confirmed that data is flowing as expected again. Thank you so much for your patience!
Affected components
Update timeline
- identified Jan 17, 2025, 03:52 PM UTC
Hello, Aiwyn has been alerted of a temporary delay in retrieving new data updates from practice management systems due to an issue that occurred with one of our third-party platforms as of 10:30am est. The platform has identified the issue and we are waiting on an update to ensure service is restored to normal. We're not actively reading new data, but as soon as the connection is restored, we will follow up right away. If you have any questions, please reach out to [email protected]. We are so sorry for the inconvenience! Thank you.
- resolved Jan 17, 2025, 04:03 PM UTC
This incident has been resolved and our team has confirmed that data is flowing as expected again. Thank you so much for your patience!
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