Airia incident

Global Network Outage Affecting all Airia Environments

Critical Resolved View vendor source →

Airia experienced a critical incident on November 18, 2025 affecting mena.airia.ai and prodaus.airia.ai and 1 more component, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:01 PM UTC
Resolved
Nov 18, 2025, 05:35 PM UTC
Duration
5h 33m
Detected by Pingoru
Nov 18, 2025, 12:01 PM UTC

Affected components

mena.airia.aiprodaus.airia.aieu1.airia.aiairia.aisg01.airia.ai

Update timeline

  1. identified Nov 18, 2025, 12:01 PM UTC

    We are aware of a global networking incident which is impacting all Airia environments. We are monitoring the situation and will provide an update shortly.

  2. identified Nov 18, 2025, 12:30 PM UTC

    We see signs that the network issues are starting to recover and error rates within Airia are reducing, but still elevated. We will provide another update shortly.

  3. identified Nov 18, 2025, 01:23 PM UTC

    We continue to see signs of recovery however Airia users will continue to experience intermittent issues and higher-than-usual API error rates.

  4. identified Nov 18, 2025, 02:06 PM UTC

    We are continuing to monitor the situation and will provide another update shortly.

  5. monitoring Nov 18, 2025, 02:57 PM UTC

    We are continuing to monitor the situation closely however error levels have returned to normal. We will provide another update shortly.

  6. monitoring Nov 18, 2025, 03:54 PM UTC

    We are continuing to monitor the networking outage as recovery is ongoing and there are intermittent issues detected.

  7. monitoring Nov 18, 2025, 04:36 PM UTC

    While occasional issues are still being detected, the error rates have continued to reduce and environments are all Airia functionality has recovered. We are continuing to monitor the situation and will update shortly.

  8. resolved Nov 18, 2025, 05:35 PM UTC

    We've seen a full recovery in all Airia environments and are considering this issue resolved. We are continuing to monitor the situation closely in the event of a regression.