Aircall incident
Analytics Dashboard, Live Monitoring Loading Delays
Aircall experienced a minor incident on August 18, 2025 affecting Analytics and Live Monitoring, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 18, 2025, 01:35 PM UTC
We are investigating an issue causing the Analytics section of the Aircall Dashboard to load slowly. Our team has identified the root cause and is working on a fix.
- identified Aug 18, 2025, 02:08 PM UTC
We continue to investigate performance issues affecting the Analytics section and Live Monitoring+ in the Aircall Dashboard. Users may experience slow loading or delays. Our team has identified the root causes and is working on implementing fixes.
- monitoring Aug 18, 2025, 07:35 PM UTC
A fix has been implemented for the issues impacting the Analytics section and Live Monitoring+ in the Aircall Dashboard. We are monitoring performance to ensure the services are fully stabilized.
- resolved Aug 18, 2025, 08:19 PM UTC
The Analytics section and Live Monitoring+ in the Aircall Dashboard are now loading as expected. We appreciate your patience while we worked to restore normal performance.