AI-Media incident

Agent Portal down

Critical Resolved View vendor source →

AI-Media experienced a critical incident on August 4, 2025 affecting Agent Portal - access from Australia and Agent Portal - access from Europe and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 11:36 PM UTC
Resolved
Aug 05, 2025, 12:24 AM UTC
Duration
47m
Detected by Pingoru
Aug 04, 2025, 11:36 PM UTC

Affected components

Agent Portal - access from AustraliaAgent Portal - access from EuropeAgent Portal - access from America

Update timeline

  1. investigating Aug 04, 2025, 11:36 PM UTC

    It has been noticed that the Agent Portal is currently inaccessible.

  2. investigating Aug 04, 2025, 11:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 05, 2025, 12:01 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 05, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2025, 12:24 AM UTC

    This incident has been resolved.