Resolved after 1 hour 6 minutes, affecting Lexi and EEGCloud (Accounts and Billing), on October 30, 2024.
Our engineering team has implemented a fix and Translate sessions should be running normally again. If there are any questions about this incident, please reach out to our support team at [email protected].
Affected components
Update timeline
- investigating Oct 30, 2024, 02:45 PM UTC
We have received reports of some Translate sessions not generating caption data or not starting up normally. We are currently investigating and will report back here with more information.
- identified Oct 30, 2024, 03:08 PM UTC
Our engineering team has identified the cause of this issue and are currently working on a fix to get Translate back up & running. We will report back here with more information.
- resolved Oct 30, 2024, 03:52 PM UTC
Our engineering team has implemented a fix and Translate sessions should be running normally again. If there are any questions about this incident, please reach out to our support team at [email protected].
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