AI-Media experienced a major incident on October 20, 2025 affecting Lexi and EEGCloud (Accounts and Billing), lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
LexiEEGCloud (Accounts and Billing)
Update timeline
- investigating Oct 20, 2025, 06:58 PM UTC
We are currently experiencing an issue affecting EEGCloud services. We are investigating the problem.
- monitoring Oct 20, 2025, 08:08 PM UTC
As AWS's services are coming back online, Lexi services are also recovering. We will continue to monitor and take action as needed. If you continue to experience any problems, please contact support
- resolved Oct 20, 2025, 11:07 PM UTC
Lexi services have stabilized and we are comfortable marking this incident as resolved. All systems are operating normally following the AWS outage. If you experience any issues, please contact support.