Agora Pulse incident

Database maintenance for 2.9.11 release

Resolved after 6 days, on March 11, 2014.

completed Mar 17, 2014, 10:41 AM UTC

Manager is live again as well as Facebook Data Processing (synchronization, scheduled posts...). We sincerely apologize for the inconvenience, Murphy's law striked again! This was a huge release for us, a lot of changes under the hood: the database is now ready to welcome Twitter ;).

Started
Mar 11, 2014, 10:09 AM UTC
Resolved
Mar 17, 2014, 10:41 AM UTC
Duration
6d
Detected by Pingoru
Mar 11, 2014, 10:09 AM UTC

Update timeline

  1. scheduled Mar 11, 2014, 10:09 AM UTC

    We'd like to inform you that an exceptional maintenance will be conducted on Monday, March 17 between 2:00 AM and 8:00 AM (Central European Time, UTC/GMT+ 1). That is: EST: between 8PM and 2AM PST: between 5PM and 11PM The Manager, Facebook page data synchronization, Facebook post scheduled publishing and all applications will be unavailable. So during that time, you won't be able to connect to the Manager and your campaigns won't be accessible to your users. We are sorry for the inconvenience, but we are currently preparing our database architecture to add Twitter to Agorapulse. So that's a long maintenance, but there will be a big reward within the next 2 months! Stay tuned! By the way, you can now check our brand new status page to get live info about our services status, scheduled maintenance and incidents: http://status.agorapulse.com Thank you for your understanding!

  2. in progress Mar 17, 2014, 01:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. in progress Mar 17, 2014, 07:02 AM UTC

    Database maintenance is nearly finished (a little bit longer than expected...) Facebook Apps should be back soon!

  4. in progress Mar 17, 2014, 07:33 AM UTC

    Sill working on Facebook Apps environment building...

  5. in progress Mar 17, 2014, 08:19 AM UTC

    Sorry, we are encountering an unexpected issue with our cloud provider. We are working really hard to solve it!

  6. in progress Mar 17, 2014, 09:03 AM UTC

    We have identified the issue. Working on a fix right now.

  7. monitoring Mar 17, 2014, 09:59 AM UTC

    Facebook Apps are live again! We are now deploying the Manager...

  8. completed Mar 17, 2014, 10:41 AM UTC

    Manager is live again as well as Facebook Data Processing (synchronization, scheduled posts...). We sincerely apologize for the inconvenience, Murphy's law striked again! This was a huge release for us, a lot of changes under the hood: the database is now ready to welcome Twitter ;).

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