Agora Pulse incident

Inbox loading issue and tool being unresponsive

Resolved after 1 day 6 hours, affecting Web Application (app.agorapulse.com) and Conversations data processing (Inbox & Listening), on August 13, 2025.

resolved Aug 14, 2025, 02:11 PM UTC

A bug ticket has been created by our team in order to track the issue and work on a fix. If you need help regarding this issue, please reach out to [email protected].

Started
Aug 13, 2025, 07:55 AM UTC
Resolved
Aug 14, 2025, 02:11 PM UTC
Duration
1d 6h
Detected by Pingoru
Aug 13, 2025, 07:55 AM UTC

Affected components

Web Application (app.agorapulse.com)Conversations data processing (Inbox & Listening)

Update timeline

  1. investigating Aug 13, 2025, 07:55 AM UTC

    When having Bluesky or Google My Business profiles on top of Profile list, inbox will not load and tool will be unresponsive. It can be fixed by rearranging profiles order in Menu/groups settings. We are currently investigating the issue.

  2. investigating Aug 13, 2025, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 14, 2025, 02:11 PM UTC

    A bug ticket has been created by our team in order to track the issue and work on a fix. If you need help regarding this issue, please reach out to [email protected].

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