Agora Pulse incident

Inbox loading issue

Resolved after 5 hours 43 minutes, affecting Web Application (app.agorapulse.com) and Conversations data processing (Inbox & Listening), on September 2, 2025.

monitoring Sep 02, 2025, 09:02 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 02, 2025, 08:22 AM UTC
Resolved
Sep 02, 2025, 02:05 PM UTC
Duration
5h 43m
Detected by Pingoru
Sep 02, 2025, 08:22 AM UTC

Affected components

Web Application (app.agorapulse.com)Conversations data processing (Inbox & Listening)

Update timeline

  1. investigating Sep 02, 2025, 08:22 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 02, 2025, 09:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 02:05 PM UTC

    This incident has been resolved.

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