Agora Pulse incident
Instagram posts failing with (#10) Application does not have permission for this action (code 10, subcode null) 'null - null' error message
Major Vendor's status page →
Resolved after 3 days 8 hours, affecting Web Application (app.agorapulse.com) and Scheduled posts publishing, on September 12, 2025.
Meta’s fix worked and Instagram publishing has returned to normal. We will continue monitoring to ensure stability.
Affected components
Web Application (app.agorapulse.com)Scheduled posts publishing
Update timeline
- investigating Sep 12, 2025, 09:10 AM UTC
We are currently investigating this issue.
- monitoring Sep 15, 2025, 07:26 AM UTC
The issue has been identified and was coming from Meta's API directly. Our partners did implement a fix, we are monitoring its results.
- resolved Sep 15, 2025, 06:08 PM UTC
Meta’s fix worked and Instagram publishing has returned to normal. We will continue monitoring to ensure stability.
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