Agora Pulse incident

Unable to access and/or create new inbox label

Resolved after 1 hour 54 minutes, affecting Web Application (app.agorapulse.com) and Conversations data processing (Inbox & Listening), on November 4, 2025.

monitoring Nov 04, 2025, 10:56 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 04, 2025, 09:37 AM UTC
Resolved
Nov 04, 2025, 11:31 AM UTC
Duration
1h 54m
Detected by Pingoru
Nov 04, 2025, 09:37 AM UTC

Affected components

Web Application (app.agorapulse.com)Conversations data processing (Inbox & Listening)

Update timeline

  1. investigating Nov 04, 2025, 09:37 AM UTC

    We are currently investigating this issue.

  2. identified Nov 04, 2025, 10:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2025, 10:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 11:31 AM UTC

    This incident has been resolved.

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