Agora Pulse incident

DM's appearing as encrypted in inbox

Resolved after 12 minutes, affecting Web Application (app.agorapulse.com) and Conversations data processing (Inbox & Listening), on January 6, 2026.

monitoring Jan 06, 2026, 09:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 06, 2026, 09:13 AM UTC
Resolved
Jan 06, 2026, 09:26 AM UTC
Duration
12m
Detected by Pingoru
Jan 06, 2026, 09:13 AM UTC

Affected components

Web Application (app.agorapulse.com)Conversations data processing (Inbox & Listening)

Update timeline

  1. investigating Jan 06, 2026, 09:13 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 06, 2026, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 06, 2026, 09:26 AM UTC

    This incident has been resolved.

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